Delivery & Returns
We aim to dispatch orders within 24 to 48 hours. Please find below estimated delivery times and costs below:
- FREE DELIVERY for UK Orders over £40 – 3 to 5 working days
- UK Orders under £40 – £4.99 delivery in 3 to 5 working days
- Europe Orders – £9.99 delivery in 3 to 7 working days
- Rest of the World* – £17.99 delivery in 3 to 7 working days
For orders to Europe or the Rest of the World, please use the ‘Calculate Shipping‘ feature that appears at the bottom of the Cart page to view shipping costs for your location.
*International orders over 2kg may incur additional delivery charges. If this is the case we will get in touch with you to discuss your delivery options before we send the items out to you.
- Orders are sent 1st Class Recorded Delivery through Royal Mail or via courier
- Orders will require a signature on receipt
- Rates include postage, packing and insurance
Please note that if your order is to be delivered to a country outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country.
We are happy to reserve an item in store if you would rather pick it up yourself from Whiteley Shopping Centre. To do this, please select ‘Collect from Whiteley Store’ at the checkout and the item will be held for you until you are able to pick it up. Payment must be made on check-out.
If for any reason you are unhappy with your purchase, we are happy to offer a full refund or exchange within 28 days of receipt. The cost of returning this parcel is your responsibility.
All items must be returned in a new, unworn condition with their original tags still attached. Shoes must be returned unworn and in their original box. Little Soles will not accept returns of items that have been worn, used and/or garment tags removed.
Please follow the returns procedure below:
- Complete the returns form that was enclosed with your purchase, making sure you fill in all the fields.
- Wrap your item securely and place it in packaging of your choice along with your completed returns form.
- Take the package to your local post office, making sure you retain your certificate of postage.
- A refund or exchange will then be issued upon the satisfactory receipt of the item.
If you require a refund, we will credit the original purchaser’s card for the sum paid minus postage costs. Refunds will be made within 7 days of the date we receive your returned item.
Please send all Web returns to:
Little Soles, Unit G3, Whiteley Shopping Centre, Whiteley Way, Whiteley, Hampshire, PO15 7PD
The above policy applies to web purchases only.
If you would like to exchange a web purchase in one of our shops within 28 days of receipt, please bring along your order confirmation and we will be happy to help you find a replacement. If you would like a refund, you can leave your item and your paperwork with a shop assistant, and you will be refunded through the web. We regret that we are unable to offer web refunds in our stores.
If have any further queries, please don’t hesitate to call us on 01489 565919.